About Us

Imagine the innovation and expertise behind the world’s leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.

With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.

Position Summary

The purpose of the Quality Assurance Coordinator is to perpetuate Enterprise-wide Quality and Regulatory compliance and continuous improvement through assisting with the implementation and maintenance of robust quality systems and processes and engaging with related projects in West Nyack, NY. This person reports to the Senior Manager of Quality Assurance.

Essential Functions

System Management:

• Keep user database current (CAPAs, Change Control, Deviations, Customer Complaints
• Manage DMR database and processes to closure
• Issue SCARs (Supplier Corrective Actions Investigations) to suppliers, follow through to completion
• Change quality status in ERP (SAP) as needed
• Issue nonconformances, CAPAs, Deviations, Conditional Releases as needed in support of the Quality System
• Maintain applicable SOPs and processes
• Participate in and provide necessary data/metrics required for Quality meetings
• Assist in investigations by review of batch records retain analysis, and Gemba walks

Document Processing:

• Review change requests and documentation for compliance
• Process change requests and documents for review, approval, and issuance
• Ensure revision control of all controlled documents
• Purge obsolete documents per procedure

Customer Service:

• Assist internal customers with technical support and status inquiries

Filing:

• File controlled documents as needed per procedure

Reporting & Analysis:

• Create weekly trending reports and metrics for complaints, nonconformances/DMRs, and others as appropriate
• Deliver departmental metrics as requested
• Analyze and plan upgrade strategies to ensure compliance

Audits, Inspections, and Commitments:

• Participate in the organization and execution of audits and inspections, including personnel, requests, documentation, and process flow
• Maintain documentation and records in accordance with regulations and internal policies

Job Qualifications

• Associate’s Degree preferred. Relative work experience in a GMP environment may be considered in lieu of degree
• At least 3 years in a Quality role in a GMP environment. Proficient in Microsoft Office Suite, Internet Browsers, and Adobe PDF applications
• Document Control System, CAPA/Complaint Investigation, SAP working knowledge preferred
• Ability to prioritize daily workload, multitask, and shift scope to meet business needs
• Ability to work independently, cross-functionality, and within a team environment
• Possesses strong written and verbal communication skills
• Possesses a strong attention to detail and the ability to troubleshoot documentation issues with minimal guidance
• Ability to participate effectively in audits and inspections

Job Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage
• Retirement Plans: 401(k) plan, often with company matching
• Life Insurance: Coverage for employees in the event of death or disability
• Paid Time Off (PTO): Vacation days, sick leave, and personal days
• Holidays: Paid company holidays and floating holidays
• Professional Development: Training programs and opportunities for career advancement
• Performance Bonuses: Annual merit increase and/or bonus based on individual performance
• Company Events: Team-building activities, social events, and company outings
• Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.

EEO

Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.